Customer Service & Support

MONDAY 11 DEC: Adverse weather conditions are delaying incoming and outgoing goods today, and likely for 24 hrs. Please do allow extra time. We will take steps to ensure the order reaches you ASAP.

 

Returns, Order Management, Delivery & Shopping Online

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We are not perfect - not even close; but our intention is to offer personal, boutique-store service at www.lhco.co.uk. As a family-run company, the goal of exceptional customer service is in everything we do. We hope to reward your loyalty in shopping with a smaller, independent retailer. 

Our goal is to deliver exceptional quality products, sensibly priced, from manufacturers and brands who produce responsibly, and who offer a unique product with authentic roots. 

As a lifestyle company seeking out beautiful new products, we want you to be able to re-visit Lifestyle & Heritage Co. time and time again to see what we have to offer and receive a service commensurate with the high quality items we have available.  

To retain your loyalty, we hope our policies and support are up to scratch. The following paragraphs address key points. 

You will also find plenty of useful information about shopping online with us at lhco.co.uk. 

 

Complaints or feedback

We would value the opportunity to put things right as soon as possible. Please email: 

feedback@lifestyleheritage.co.uk

 

Returning an Item:

As an online clothing company, we are aware that it can be difficult to choose the right item. Lifestyle & Heritage Co has put as many images and descriptions as possible to make internet shopping easy, but if you want to return an item, this is not a problem. 

You may return an item within 28 days for a full refund including delivery costs charged when you ordered. 

The item should be in the condition in which it was sent. 

Unfortunately you will need to pay the cost of the return if it is for a refund,

Refunds credit within 14 days. 

 

Free returns:

If you're happy with your item but need to exchange it for another- great! We can arrange to have it collected and a replacement sent out, free of charge! 

To return an item:

Email us on returns@lifestyleheritage.co.uk  To help with admin, we can only accept return requests made by email. Please quote your order number in the email title. 

Returns Policy is available to view here.

Faulty items will be collected and replaced free of charge.

 

Order Management and Delivery

To check the status of your order, please log in to your account online, or email orders@lifestyleheritage.co.uk quoting your order number in the subject. 

We endeavour to ship orders within 24 hours of them being received (on working days).

If an item is unavailable, we will endeavour email you within 24 hours of receipt of the order (on working days). 

Our store shows available stock, and where an item is not available, you are given the option to 'back-order' the item. Usually we re-stock within 7 days. If it is longer, we will let you know. 

Unless told otherwise, our policy is always to unite you with your special item- so, rest-assured, we'll be working hard to re-stock as soon as possible!

 

Delivery

We offer many delivery options. All orders over £80 are sent on a signed-for service for the security of your item (usually courier). 

Most orders are sent with Interlink Express, who will text and email you with a one hour delivery slot, for your convenience. You can request this service during checkout. 

 

Orders can be taken 365 days of the year however orders are dispatched on weekdays. Unfortunately dispatch does not take place on weekends or public holidays. Dispatch times - Monday to Friday (9am - 4pm).

Please note: On occasion we may need to source an item/s in your order from one of our suppliers - this may impact how quickly we can dispatch your order. If there are going to be any delays we will contact you let you know. If the contents of your order are coming from different locations please expect your goods delivered in more than on parcel (no additional postal charge).

 

Shopping with us online

We hope you find shopping online with Lifestyle & Heritage co to be an easy, straightforward, and enjoyable experience. We have put a lot of effort into creating an easy-to-use and informative website. We have also signed-up to the rules and guidelines of SafeBuy:

5 leading reasons to buy from a SafeBuy member
 
You can have TOTAL CONFIDENCE when dealing with a SafeBuy member.
Each member commits to:
 
Adherence to all UK and EU laws following continuous advice from SafeBuy
Total privacy of personal data and security of debit/credit card handling
Clear presentation of all costs including delivery charges and VAT
Effective contact systems with full geographic address and phone number
Free mediation service for customer complaints with over 2,500 settlements reached
 
 
Here are some common queries addressed:
 
 
Is the colour going to be the same as in the photograph?
 
Every care has been taken to ensure the colours shown on the website and in our catalogues are an extremely close representation of the items. In some instances, there may be a very slight variation in colour due to lightning conditions when photographs are taken of our products. 
 
Similarly, every care has been taken to ensure that the descriptions and specifications of our products are correct. If any details are incorrect or if the colour of the item isn’t as you’d thought from the online catalogue, we will be happy to provide an exchange or refund for this item.
 
 
How do I place an order? 
 
Once you have found the item you would like to buy, select the size and colour on the grid and then just click the Add to Cart button.
 
You’ll see the item has been added to your Shopping Cart. If you wish to see a summary of the products in your basket you can hover your mouse over the Shopping Cart which always remains at the top right hand corner of the screen. Alternatively you can click on the Shopping Cart and this will take you to your basket when you can edit the contents and enter promotion codes.
 
Once you've finished shopping you can either click on the Shopping Card or you can click the Checkout button on the product page.
 
Once you're happy with the items in your basket click the Checkout button and follow the on-screen instructions.
 
Is the checkout secure? 
 
Our checkout is secured by 256-bit SSL encryption which means it cannot be hacked from the outside. Your whole transaction takes place on a server secured for e-commerce. 
 
Do you keep my card details?
 
We never see your card number. Once submitted, it is invisible to us. 
 
Will you share my details? 
 
No. We respect your privacy above all things. None of your details will ever be shared and are securely stored in-line with PCI-DSS regulations, solely for the purpose of fulfilling your order. 
 
Questions?
 
We'd be delighted to answer them. Please email info@lifestyleheritage.co.uk to sample our exceptional service.
 
Feedback? 
 
If you have feedback for us, we would be delighted to hear from you and will treat your feedback with the utmost importance. Please email feedback@lifestyleheritage.co.uk

 

 

 
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