MONDAY 11 DEC: Adverse weather conditions are delaying incoming and outgoing goods today, and likely for 24 hrs. Please do allow extra time. We will take steps to ensure the order reaches you ASAP.
We are not perfect - not even close; but our intention is to offer personal, boutique-store service at www.lhco.co.uk. As a family-run company, the goal of exceptional customer service is in everything we do. We hope to reward your loyalty in shopping with a smaller, independent retailer.
Our goal is to deliver exceptional quality products, sensibly priced, from manufacturers and brands who produce responsibly, and who offer a unique product with authentic roots.
As a lifestyle company seeking out beautiful new products, we want you to be able to re-visit Lifestyle & Heritage Co. time and time again to see what we have to offer and receive a service commensurate with the high quality items we have available.
To retain your loyalty, we hope our policies and support are up to scratch. The following paragraphs address key points.
You will also find plenty of useful information about shopping online with us at lhco.co.uk.
Complaints or feedback
We would value the opportunity to put things right as soon as possible. Please email:
As an online clothing company, we are aware that it can be difficult to choose the right item. Lifestyle & Heritage Co has put as many images and descriptions as possible to make internet shopping easy, but if you want to return an item, this is not a problem.
You may return an item within 28 days for a full refund including delivery costs charged when you ordered.
The item should be in the condition in which it was sent.
Unfortunately you will need to pay the cost of the return if it is for a refund,
Refunds credit within 14 days.
If you're happy with your item but need to exchange it for another- great! We can arrange to have it collected and a replacement sent out, free of charge!
To return an item:
Email us on email@example.com To help with admin, we can only accept return requests made by email. Please quote your order number in the email title.
Faulty items will be collected and replaced free of charge.
To check the status of your order, please log in to your account online, or email firstname.lastname@example.org quoting your order number in the subject.
We endeavour to ship orders within 24 hours of them being received (on working days).
If an item is unavailable, we will endeavour email you within 24 hours of receipt of the order (on working days).
Our store shows available stock, and where an item is not available, you are given the option to 'back-order' the item. Usually we re-stock within 7 days. If it is longer, we will let you know.
Unless told otherwise, our policy is always to unite you with your special item- so, rest-assured, we'll be working hard to re-stock as soon as possible!
We offer many delivery options. All orders over £80 are sent on a signed-for service for the security of your item (usually courier).
Most orders are sent with Interlink Express, who will text and email you with a one hour delivery slot, for your convenience. You can request this service during checkout.
Orders can be taken 365 days of the year however orders are dispatched on weekdays. Unfortunately dispatch does not take place on weekends or public holidays. Dispatch times - Monday to Friday (9am - 4pm).
Please note: On occasion we may need to source an item/s in your order from one of our suppliers - this may impact how quickly we can dispatch your order. If there are going to be any delays we will contact you let you know. If the contents of your order are coming from different locations please expect your goods delivered in more than on parcel (no additional postal charge).
We hope you find shopping online with Lifestyle & Heritage co to be an easy, straightforward, and enjoyable experience. We have put a lot of effort into creating an easy-to-use and informative website. We have also signed-up to the rules and guidelines of SafeBuy:
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