Privacy Policy

We at Lifestyle & Heritage Co Ltd are totally committed to protecting your privacy. We comply with the principles of the UK Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 subsequently incorporating the EU Cookie Regulations of May 2011. We conform with the EU General Data Protection Regulation  (GDPR) from 25 May 2018.

We collect information about you in order to process your order and to tailor your visit to our website to be as relevant to you as possible. That information will only be shared with other parties that are involved in the fulfilment of your order.

The information we hold may include:
Your name
Address
Phone number (for delivery issues)
Email address*
Credit/debit card details
Other information necessary for processing your order (we will advise you)

*This may be used one time only (but not retained) by SafeBuy for independent research on our performance.

This data will be held in accordance with our internal security policy. If we propose to send your data outside the European Economic Area (EEA) we will seek your consent first.

We will never collect sensitive information about you without your agreement. You have a right to ask for a copy of the information which we are holding on you and we will provide this. We will delete information or correct any inaccuracies for no charge as soon as you make the request.

Data will only be released to third parties (e.g. the police) on request where there is a legal requirement for us to do so.
Cookies – what they are and how we use them
Cookies are small text files that our website and sometimes emails place in your computer to ensure that your experience of our offerings is as effective as possible. They remember any options you have chosen for example and your password or particular interests. They also enable us to track visitors’ usage of our site so that we can continuously improve it. There’s nothing mysterious about them and they do not collect personal data.
Like pretty much all website owners we have always operated cookies and visitors have had the benefit of using them. EU regulations now require us to inform you of what they are and give you the option to prohibit them if you wish.

We’re using the word ‘cookies‘ here to include things like ‘web beacons’ and ‘Flash cookies’ which serve similar functions. ‘Your computer’ includes anything connected to the internet including laptops, office machines, tablets, mobile phones and so on.
Now, or in the future, we may use cookies in the following categories:
Necessary – without these our website will not function correctly.
Helpful – to us and to you. We monitor visitor activity on our website (without collecting any data on you) so that we can improve the site structure, page routing options and processing systems to help all visitors. These cookies also help us to guide you to pages likely to be of most interest to you.
Personal – for your benefit. These cookies remember your password and other preferences and can allow you to link onwards to watch a video or join in an online conversation.

Third party adverts. They do not know who you are and we don’t tell them. But they may be included on our site to invite you to follow an interest. There’s more details on these at www.youronlinechoices.eu for EU consumers and at www.aboutads.info/choices for those in the USA.

On emails. We may use web beacons to check whether our emails are actually opened and whether any links in them are clicked on. That way we learn not to send you junk. If you choose plain text to download instead of HTML the web beacon is eliminated. And all our emails also give you a total opt-out procedure.

The above has been a simple introduction to cookies, what they are and why we use them. For more information try www.allaboutcookies.org.
Rather than listing data on all the cookies we use or may use in the future you will almost certainly find it quicker and easier to set your web browser to control cookie usage on all the sites you visit. If you have a very old browser you may need to bring it up to date to use effective cookie controls.
In continuing to use our website you are agreeing to our use of cookies as outlined above.

 
At the time of writing, we hold no financial information. Your credit card details cannot be seen by Lifestyle & Heritage Co..
 
You have the right to revoke any given consents (for example the use of your email for our newsletter) at any time.
 
Integration of the Trusted Shops Trustbadge

We have integrated the Trusted Shops Trustbadge on this website in order to display our Trusted Shops Trustmark and offer the Trusted Shops membership to customers after placing an order.

This serves the protection of our legitimate interests in the optimal marketing of our offer according to art. 6 (1) 1 lit f GDPR that are overriding in the process of balancing of interests. The Trustbadge and the advertised trust badge services are offered by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany.

With every use of the Trustbadge, the web server automatically saves a so-called server log file which contains e.g. your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data), and documents the request. Those access data are not analysed and are automatically overwritten no later than seven days after the end of your website visit.

Other personal data are transferred to Trusted Shops only if you decide to use or have already registered to use Trusted Shops products after placing an order. In such a case, the contract concluded between you and Trusted Shops applies.
 
Data Storage
 
We store the contract's (order) content and will send you the details of your order as well as our general terms via e-mail. You can find the terms here at all times. Your card details are never stored.
 
The details about your recent orders can be found in your customer login.
 
This data will be held in accordance with our internal security policy. If we propose to send your data outside the European Economic Area (EEA) we will seek your consent first. 
 
We will never collect sensitive information about you without your agreement. You have a right to ask for a copy of the information which we are holding on you and we will provide this for a small fee. We will delete information or correct any inaccuracies at no charge as soon as you make the request.
 
Data Collection
 
Data is collected through submission made by our customers via our website, or through a customer service agent collecting this information in order to process an order on our website. All data passes through our website control panel automatically. The dispatch and customer service departments of Lifestyle & Heritage Co. are predominately responsble for data collection.
 
Third-party Data Collection 
 
We do not send data to any third party. We use a web analysis tool called analytics to measure the movement of behaviour of our customers. This does not apply to any of your personal data. We also use a tool called 'AddThis' which allows you to share your page with your friends and family on social networks, 
 
Newsletter Data
 
Your details stored for our optional newsletter are safe at all times. We will never disclose your personal details to any third party except where requested by law (i.e. the police). Requesting the newsletter (by registering as a customer) means that your email address may be used by us,and us alone, to send marketing communications.
 
Cookies
 
We use cookies to track your behaviour on our site to assist us in tailoring your visit. You can disable cookies in your browser but some of our website functions may then be unavailable to you.
 
Cookies are used in order to remember what items you added to your basket. We also use them to see where our visitors come from; i.e. which search engine or referral brought you to our store. 
 
In shopping with us and completing an order, we will assume your consent to the use of cookies. 
 
Data will only be released to third parties (e.g. the police) on request where there is a legal requirement for us to do so. 
 
Approved by SafeBuy © 2016
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