If you have an item you wish to return, please email firstname.lastname@example.org noting your order number, and request for an exchange, or refund. We will take care of things during business hours, Mon-Fri, with instructions and information.
Please note, sale items are treated as a 'normal' return, too.
WINTER RETURNS ARE NOW IN EFFECT: RETURN UNTIL JANUARY 29 2018
Super-easy, Hassle-free Returns, Including Free Collect & Exchange
We have a consumer-friendly returns policy, which is vetted and approved by Safebuy, which is, in turn, approved
by the Office of Fair Trading and Trading Standards.
Hassle-Free Returns & Free Collections:
We've also gone to great lengths to remove the hassle from returns, making online shopping that bit more satisfying! We
offer free domestic returns-for exchange on all UK orders within 28 days...
No-cost to you:
If you are returning an item for an exchange, we cover the cost of delivery or arrange a collection at a time to suit you.
If you are returning an item for a refund, because you've changed your mind, you will need to cover the delivery cost; which costs from £2.80 for a small packet at the Post Office.
If you wish, we can arrange a collection and return at a time to suit you for £7.00. Or we can offer you a Collect Plus label for £5, so you can drop this off at a time to suit.
Returns for a refund must include the item in original condition, complete with tags and packaging. While we wish to
make returns easy, it seems fair to request that returns which are damaged, smoke-damaged, or excessively creased
may incur up to a 20% deduction from a refund, or may not be accepted.
- To organise a return, please email email@example.com and we'll do the rest. -
After we receive your email to exchange, we will deem this to be your notification within the 28 day period. Instructions will then be issued along with an RMA number.
Our Returns Procedures
We want to ensure that shopping with us is a pleasure, and that you are completely satisfied with your purchase. We
realise that shopping online can be difficult, especially in choosing clothing, so we've made it as simple and cost-effective
> If you change your mind:
> If you don't like your item, have changed your mind, or there is a problem, we offer a full 'no quibbles' money back
guarantee within 28 days. If you need to return after 28 days, please let us know- we'll see what we can do for you.
> Our 28 Day Returns Policy and Right to Cancel (Distance selling regulations).
> Right to Cancel: Under European Law, you have 14 days from receipt of an item to cancel your order. We have
extended this to 28 Days. This request must be made in writing by email to firstname.lastname@example.org or letter to
Lifestyle & Heritage Co., 86-90 Paul Street, London, EC2A 4NE
> Lifestyle & Heritage Co. goes beyond the 14 day cooling off period, and allows returns for exchange or refund for up to
28 days from receipt of your delivery. This request must be made in writing as above.
Instructions for return:
Please contact us prior to returning. We will then issue instructions. Returns for a refund must include the item in original
condition, complete with tags and packaging. While we wish to make returns easy, it seems fair to request that returns which
are damaged, smoke damaged, or excessively creased may incur up to a 20% deduction from a refund, or may not be
> Please pack the relevant item securely with its original packaging and send it to us with a copy of your sales receipt.
A quick note with the parcel to explain that you require a refund (or exchange should be inside).
This returns policy does not affect your statutory rights
* If the product returned is not in a reasonable condition and it is clear that no reasonable care has been taken of the
item, we do reserve the right to refuse to accept the item, or deduct up to 20% of the original selling price from the refund
amount. This does not affect your statutory rights.
> Damaged Goods
> Items damaged on receipt must be notified to us within 7 days of your receiving the item. We will arrange a collection
and replacement, or refund.
> Free Domestic Returns for Exchange
> Lifestyle & Heritage Co. will arrange collection of your item, or send pre-paid packaging if you wish to exchange an
item for another within 28 days. This applies if the item is damaged, or if you changed your mind and want to choose
> Faulty items will be collected or pre-paid packaging sent. Again, there is no cost to you. This applies to faults covered
under the manufacturer's warranty.
If an item is faulty:
> Please report the fault to us at email@example.com
+44 (0) 203 4753 226. We will investigate any technical issues for you and arrange collection and repair/replacement.
The policy for Returns Procedures and Refunds applies; please contact us with information on the fault, and we will
advise further action. The customer will be given an RMA number, and the product should be shipped to the address
In the case of returns within manufacturers warranty, Lifestyle & Heritage Co. will pay your delivery costs. In all cases, an
original invoice must be supplied with the goods returned.
For software it is important for you to read the back of the package for compatibility before opening. It is widely accepted
that the majority of "Non-working" software is related to the users hardware configuration and not the software.
Products we're unable to refund or exchange
Unless they're faulty, we're unable to offer a refund or exchange on: * personalised or made-to measure/order goods
* perishable goods such as food, plants or flowers * CDs, DVDs, tapes or other recording media, software or video which
have been unsealed by the customer. We cannot accept returns of items personalised or made to your specification;
audio/video recordings or software that you have unsealed; items that, by reason of their nature, cannot be returned;
perishable goods (e.g. food and flowers), and periodicals/magazines. Used items: If you have used an item, we may still
accept it back although it would be accepted under the terms of our trade-in programme. You can contact us for more
We hope you'll be pleased with your purchase. If you should change your mind, and wish to return anything bought from
Lifestyle & Heritage Co., we'll be happy to refund or exchange a product providing it is unused and sealed in original
packaging. Returns should be made within 28 days. Please see below for exceptions to this policy.
Refunds will be made within a maximum of 30 days of receiving your goods. We endeavour to ensure refunds are
completed within 5 working days.
Re-stocking Charge on Damaged Items If the product returned is not in fully resaleable condition or the packaging is
damaged, we do reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the
refund amount. This does not affect your statutory rights. We endeavour not to have this happen, but we ask your
cooperation in ensuring items are not received in a poor condition.
Refunds go back onto the card you used: Refunds can only be made to the original card of purchase. Refunds to a card
other than the original can only be processed under the following circumstances:
The original account no longer exists
The original account details have expired
The order has been placed exclusively with gift vouchers
Loss or Damage:
Goods damaged in transmit may be returned for a rull refund, providing items are in stock. Please advise us within 7 days
if this is the case. The item will need to be returned as per the terms above.
Claims for missing items or the non delivery of complete orders must be made within 60 days of the despatch date.
Most couriers as that we please allow up to 30 days for items to arrive. Naturally, if you contact us, we will assist as much
as possible to provide a viable solution. Please speak to us in these instances.
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