Terms & Conditions

Terms and Conditions
Summary of Key Points
Our terms and conditions are designed to protect our customers, and are approved by Safebuy and the Office of Fair Trading (OfT)
Email / Telephone Contact:
Lifestyle & Heritage Co. will endeavour to reply to your enquiry within 48 hours, up to 6pm each day. Enquiries received after that time will be processed the next business day. You can reach us via the Contact page, by e-mail, or  telephone +44 (0) 203 753 226
Leading Consumer-approved Privacy Policy:
We are committed to ensuring your absolute privacy in your dealings with us. Therefore, your details will be used only to place and process your order. Outside of this aspect, your details shall not be made known to any other party. In addition, we may get in touch with you, via e-mail, for reasons pertaining to your order. We generally do not conduct e-mail marketing campaigns. Any messages you do receive from us will be wholly beneficial and informative.
We do not send intrusive random marketing e-mails (Spam). We occasionally send out pertinent service update if this is in the interest of our customers.
We conform to the requirements of the Data Protection Act, 1998. We are PCI-DSS approved.
Cookies: Our shop uses cookies as a means of identifying your computer, for example when logging-in to the site. This is automatic, uncontrolled by Lifestyle & Heritage Co., and serves no benefit to the Company.
The personal information we hold for the above reasons be held securely in accordance with our internal security policy and the law.
Being PCI-DSS compliant means we satisfy government guidelines on data protection online.
All manufacturers normal guarantees apply. We handle returns under guarantee.
Every product we sell carries at least a 1 year warranty for defects, which we will provide in the absence of a manufacturer's warranty. In many cases, our warranty is longer than the manufacturers!
Returns Procedures and Refunds: 
We want to ensure that shopping with us is a pleasure, and that you are completely satisfied with a purchase.. 
Should any of our products be unwanted you may report this within 28 days for a full refund or exchange for a different item.
We kindly request that you get in touch with us first receive further instructions and so we can expect your item. 
Please pack the relevant item securely with its original packaging and send it to us with a copy of your sales receipt slip. You must notify us in writing of your request to cancel within 28 days of your receiving the product(s). Please quote your order number on return packaging. Buyers return products for a full refund at their cost.
Free Returns apply for exchanges:
If you are returning a product for exchange, we will meet the delivery costs of that product.
If you are returning an item for a refund, because you have changed your mind, you will need to cover the cost of return yourself, as a refund will not cover your delivery costs. There are no extra fees.
We cannot accept returns of items personalised or made to your specification; audio/video recordings or software that you have unsealed; items that, by reason of their nature, cannot be returned; perishable goods (e.g. food and flowers), and periodicals/magazines. 
If returning an item, it is the customer's responsibility to ensure it reaches us safely. 
In the case of exchanges for different products you will be charged for re-delivery. 
If you are returning unwanted DVDs, Videos, Computer Software etc for replacement for a different title you will be charged postage and packing for the return of the correct item. 
For software it is important for you to read the back of the package for compatability before opening. It is widely accepted that the majority of "Non-working" software is related to the users hardware configuration and not the software.
Faulty Goods:
The policy for Returns Procedures and Refunds applies; please contact us with information on the fault, and we will advise further action. The customer will be given an RMA number, and the product should be shipped to the address advised. If a fault is recorded within 30 days of purchase, the costs of delivery will be refunded. In the case of returns within manufacturers warranty, the customer is liable for delivery costs. In all cases, an original invoice must be supplied with the goods returned.
Loss or Damage:
Goods damaged in transit may be returned for a rull refund, providing items are in stock. Please advise us within 7 days if this is the case. The item will need to be returned as per the terms above.
Non Delivery:
Claims for missing items or the non delivery of complete orders must be made within 60 days of the despatch date.
Online payments are secured by our contracted third party merchant accounts. These are the safest, most respected processors available online today. Lifestyle & Heritage Co. has no involvement in the processing of card details; all of this information is entered to these systems, encrypted and secured.
Supply of Goods:
It may be, that due to circumstances beyond our control, Lifestyle & Heritage Co. cannot guarantee the supply of goods. The acknowledgment generated to a customer at the point an order is placed is confirmation only of the details given by the customer and is not a formal acceptance of the order. Prices may change at any time or goods may not currently be available. In unusual circumstances, we may not be able to honour the listed price, for example if there was a mistake in pricing to a extreme extent. In this case, we will refund your order. In the unlikely even that stock is incorrect, we will contact you immediately in this event.
An order placed on the website will be acknowledged as received through an 'Order Acknowledgement' sent to your e-mail address. The order becomes confirmed at the point of despatch. If there are any problems with your order, then you will be contacted directly. 
Quality of Goods/Fitness for Purpose:
Lifestyle & Heritage Co. sets out to select products of the best quality to be featured on the website. In the event that goods received are found not to be of acceptable quality or fit for the purpose described by the manufacturers they may be returned and a replacement (if requested and available) will be sent; otherwise we will refund your monies in full.
If on arrival your package looks damaged as a result of mis-handling, refuse delivery by the shipping agent. Acceptance of the delivery in a poor state makes it more difficult for us to ascertain liability for damaged goods.
Full Terms and Conditions
As designed by Safebuy, approved by the Office of Fair Trading, accepted and adhered to by Lifestyle & Heritage Co. 
To protect your own interests please read the conditions carefully before you order.  If you are uncertain as to your rights under them or you want any explanation about them please write, telephone or email our customer queries department (See 'Contact Information') BEFORE you place the order.  YOU ARE ADVISED TO PRINT AND RETAIN THESE TERMS FOR YOUR RECORDS.
By placing an Order and purchasing goods from Lifestyle & Heritage Co. you enter into a legally binding agreement with us on the following Conditions.  You should read and understand these Conditions because they affect your rights and liabilities. 
These are the Standard Terms and Conditions of Sale of ‘Lifestyle & Heritage Co., trading here as ‘Lifestyle & Heritage Co. ’, based at 86-90 Paul Street, London. ("the Seller", "We" or "Us") for certain products as set out in the pages on this site ("the Goods").  Subject to the provisions of Clause 4.2 below, the price of the Goods, the delivery charges and Value Added Tax where applicable is set out on the Order Form. 
In accordance with the provisions of the Consumer Protection (Distance Selling) Regulations 2000[a1] , you have the right to withdraw from this transaction. Details of your right to withdraw will be sent to you with the Goods when they are delivered and can be found in Clause 9 below.  PLEASE NOTE THAT THE RIGHT TO WITHDRAW FROM THE CONTRACT DOES NOT APPLY IN RESPECT OF ANY AUDIO OR VIDEO RECORDINGS OR COMPUTER SOFTWARE WHICH HAVE BEEN OPENED BY YOU. 
 1.                Interpretation
1.1             In these Conditions:
‘Conditions’ means the standard Terms and Conditions of sale set out in this document;
‘Contract’ means the contract for the sale of the Goods;
‘Payment Card’ means the credit or debit card or other payment system chosen by you to be used as the method of payment for the Goods of which you have provided details to us when placing the Order;
'Delivery Area' means the UK and Western Europe
'Goods' which you have ordered including any instalment of the goods or any parts for them which are available for purchase from our Web Site in accordance with the Conditions;
‘Information System’ means a system for generating, sending, receiving, storing or otherwise processing electronic communications;
‘Order’ means any order placed by you with us for the supply of Goods;
‘Order Form’ means the electronic order form completed and submitted electronically by you;
‘Regulations’ means the Consumer Protection (Distance Selling[b2] ) Regulations 2000;
'Web Site' our presence on the world wide web, currently accessible via the address www.lhco.co.uk
1.2             Reference to any statute or statutory provisions shall be deemed to include any statutory modifications or re-enactments thereof or any rules or regulations made thereunder or any enactment repealing and replacing the act referred to.
1.3             Unless the context otherwise requires:-
1.3.1         words importing the singular shall include the plural and vice versa;
1.3.2         words importing the masculine gender shall include the feminine gender and vice versa;
1.3.3         references to persons shall include bodies of persons whether corporate or incorporate.
1.4             Unless the context otherwise requires references to clauses shall be construed as references to clauses of these Conditions.
1.5             Headings are inserted for convenience only and shall not affect the construction or interpretation of these Conditions.
2.                Basis of the sale
2.1             We shall sell to you and you shall purchase only those goods which you have set out in an order and which have been accepted by us. We reserve the right to reject any order. Unless otherwise agreed in writing each such sale of Goods will be subject to these terms and conditions.
2.2             No Order submitted by you shall be deemed to be accepted by us unless and until confirmed by e-mail or in writing by us.
2.3             No variation to these Conditions shall be binding upon us unless and until agreed by e-mail or in writing by us.
2.4             Any error or omission in any information or document issued by us shall be subject to correction provided that the correction does not materially affect the contract.
3.                Orders
3.1             The quantity, quality and description of the Goods will be those set out in your Order (if accepted by us).
3.2             Orders are accepted at our sole discretion but are normally accepted if the Goods are available, the order reflects current pricing, you are based in the Delivery Areaand your Payment Card is authorised for the transaction.
3.3             You or we are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the Goods appearing on our website.
3.4             You shall be responsible for ensuring the accuracy of the terms of any Order submitted by you, and for giving us any necessary information relating to the Goods within a sufficient time to enable us to perform the Contract in accordance with its terms.
3.5             The quantity, quality and description of and any specification for the Goods shall be those set out in the relevant pages of this site.
3.6             We reserve the right to make changes in the specification of the Goods which are required to conform with any applicable statutory or EC requirements
4.                Price of the goods
4.1             The price of the Goods shall be the price set out on the relevant page of this site.   We reserve the right to change the prices set out on this site provided that if we accept an order from you the price for the goods will be the price set out in the relevant range at the time the order is placed. We retain the right to refuse an order if there has been an extreme mistake in pricing. As stated previously, an order is deemed accepted at the point of despatch only. 
4.2             If the price of the Goods increases between the date we accept your Order and the delivery date, we will let you know and ask you to confirm by e-mail/in writing that the new price is acceptable.  If it is not acceptable then you will, of course, have the option of cancelling the order.
4.3             The price of the Goods does not include insured postage or packaging.  There will be an additional charge made relative to the size and amount of Goods insured for postage and packaging.  This charge will be clearly shown on the Order form.
4.4             The total price is inclusive of any applicable value added tax.
5.                Terms of payment
5.1             Upon providing us with details of the Payment Card and submitting the Order you :
5.1.1         confirm and undertake that the information contained within the Order is true and accurate and that you are duly authorised to use the Payment Card; and
5.1.2         authorise us to deduct from the Payment Card account the full price of the Goods and all other payments which may become due to us under the Contract.
5.2             If it is not possible to obtain full payment for the Goods from your account on delivery of the Goods to you, we can cancel the Order or suspend any further deliveries to you. This does not affect any other rights we may have.
5.3             Where Goods are returned by you in accordance with your rights under the provisions of Clause 9, we shall credit the Payment Card with the appropriate amount.
5.4             We will not pass your personal information on to any third party without your permission.  Unless solely due to our negligence we cannot be held liable for any losses you may suffer.  If in any event your payment card is used fraudulently you are entitled to cancel the payment and be reimbursed by the card issuer without being charged for the loss.
6.                Delivery
6.1             Delivery of the Goods shall be made by us or our carrier to the address for delivery shown in the Order Form.  It is important that this address is accurate.  Please be precise about where you would like the Goods left if you are out when we deliver.  Once the Goods have been delivered in accordance with your delivery instructions, you will be responsible for them.  Our responsibility for everything other than damage due to our negligence or due to a manufacturing design or design fault will cease upon delivery.
6.2             We will do all that we reasonably can to meet the date given for delivery or, if no date has been agreed, within 30 days of the order date.  We cannot be held responsible for delays beyond our control.  If we are unable to make the delivery date we will contact you.  If delivery cannot be made within 30 days of the given delivery date you will be entitled to either arrange a revised date or cancel the order and receive a full refund.  If we are able to make delivery in advance of the given date we will contact you.
6.3             If the order is a multiple order and we are unable to make delivery of the whole order but are able to deliver part we will contact you, informing you of this, and delivery will be on a mutually agreed date.  In this instance delivery will be said to be made in instalments.  Each delivery shall constitute a separate contract and any failure by us to deliver any one or more of the instalments in accordance with these conditions, or any claim by you in respect of any one or more instalments will not entitle you to treat the contract as a whole as repudiated.
6.4             If we fail for any reason within our control to fully/partially deliver your Goods any reimbursement shall be no more than the price of the Goods, together with any delivery and/or reasonable return costs.
6.5             Either party is entitled to cancel the contract in respect of non-performance of obligations in relation to delivery.  If cancelled we will refund you any monies already paid by you and any reasonable return costs incurred by you.
7.                Risk and property
7.1             As soon as we have delivered the Goods or services, you will be responsible for them.  If you delay a delivery our responsibility for everything other than damage due to our negligence will end on the date we agree to deliver them, as set out in the contract.
7.2             Subject to the provisions of clause 9 and notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Conditions, the property in the Goods shall not pass to you until we have received in cash or cleared funds payment in full of the price of the Goods.  Goods supplied to you are not for resale.
8.                Warranties and liability
8.1             Terms and conditions of this contract do not affect any additional rights you may have under a manufacturer’s warranty/guarantee.  These are rights given to you by the manufacturer in addition to your statutory rights.  Any additional rights given to you by the manufacturer in respect of Goods purchased are not incorporated into this contract.
8.2             As a consumer you have statutory rights regarding the return of defective Goods and claims in respect of losses caused by any negligence on our part or our failure to carry out our obligations. The terms and conditions of this contract do not affect your statutory rights.  For further information regarding these rights contact Trading Standards or Citizens’ Advice Bureau.
You are asked to examine the goods as soon as reasonably possible after delivery.  Any claim by you based on any defect in the quality or condition of the Goods or their failure to correspond with specification must (whether or not delivery is refused by you) be notified to the company within 28 days from the date of delivery or within a reasonable time after discovery of the defect or failure if it was not apparent on reasonable inspection.
8.4             Where a valid claim in respect of Goods delivered is notified to us within 28 days of the delivery date, or within a reasonable time if not apparent on reasonable inspection, you are entitled to:
                        reject the Goods and receive a full refund;
                        or have the Goods (or the part in question) replaced free of charge.
Any claims made after 28 days of delivery or exceeding a reasonable time of discovery, we shall be entitled to either:
                        replace the Goods (or the part in question) free of charge or
at our sole discretion refund to you the price of the Goods (or a proportionate part of the price) and we shall have no further liability to you.
8.5             Except in respect of death or personal injury caused by our negligence we will not be liable under this contract for any loss or damage caused by us or our agents in circumstances where:
i)              there is no breach of a legal duty of care owed to you by us or by any of our employees or agents;
ii)            such loss or damage is not a reasonably[b3]  foreseeable result of any such breach;
iii)           any increase in loss or damage resulting from breach by you of any term of this contract.
              In the event that you are using the supply address in part for commercial purposes then no liability for loss of profits or other economic loss arising out of a breach of this agreement can be accepted.
8.6             Subject to our obligations, and your rights under the Regulations, we shall not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of our obligations in relation to the Goods if the delay or failure was due to any cause beyond our reasonable control.8.7             We assume no responsibility for the contents of any other web sites to which this Web Site has links.
9.                Right to Cancel
9.1             You have a ‘cooling off’ period of 28 days after the date on which you have received the Goods to cancel the Contract, and return the Goods at your cost and receive a full refund of the purchase price and any delivery cost of sending the item to you. 9.2             During the cooling off period any cancellation must be given by written notice by either party.9.3             Goods must be returned complete and undamaged with all accessories and instructions.  The original packing must be returned in reasonable condition.
9.4 Full Cancellation Policy:             
You have the right to cancel this contract within 28 days without giving any reason. The cancellation period will expire after 28 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us at orders@lifestyleheritage.co.uk of 86-90 Paul St London EC2A 4NE, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail (email is preferable).
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.  
Effects of cancellation  If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.  We will make the reimbursement without undue delay, and not later than –  (a) 28 days after the day we receive back from you any goods supplied, or  (b) (if earlier) 28 days after the day you provide evidence that you have returned the goods, or  (c) if there were no goods supplied, 28 days after the day on which we are informed about your decision to cancel this contract.  We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.  You shall send back the goods or hand them over to us without undue delay and in any event not later than 28 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 28 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. 
9.5             In the event that we supply substituted Goods to you in accordance with the provisions of Clause 2, your right to cancel is as set out as above except that the cost of returning the Goods shall be borne by us[a4] .
10.             Communications
10.1           Any communication sent electronically by e-mail or otherwise:
10.1.1       will be deemed to have been sent once it enters an Information System outside the control of the originator of the message;
10.1.2       will be deemed to have been received by the intended recipient at the time that in a readable form it enters an Information System  which is capable of access by the intended recipient;
10.1.3       will be deemed to have been dispatched in the case of a business at its principal place of business and in the case of an individual where he or she ordinarily resides;
10.1.4       will be deemed to have been received in the case of a business at its principal place of business and in the case of an individual where he or she ordinarily resides.10.2           To protect your own interests you should ask for a delivery receipt for any such and retain a hard copy of that delivery receipt and the original correspondence.
11.             General
11.1           Any communication sent by post will be deemed received by the intended recipient three days following mailing where sent by first class post or five days after mailing where sent by second class post.
11.2           The clauses of these Conditions and each sub-clause thereof are several and if any part of any clause or sub-clause shall be void, invalid or unenforceable then the remainder of such clauses or sub-clauses shall nevertheless be valid and enforceable.
11.3           No term of the Contract is intended to confer a benefit on, or be enforceable by, any person who is not a party to the Agreement (whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise).
11.4           If any provision of these Conditions is held by any court or competent authority to be invalid, unlawful or unenforceable in any jurisdiction in whole or in part, it will not affect the validity or enforceability of the other provisions of these Conditions and the remainder of the provision in question shall not be affected nor will it affect the validity[b5] , lawfulness or enforceability of that provision in any other jurisdiction.
11.5           We will try and solve any disagreements quickly and efficiently.  If you are not happy with the way we deal with any disagreement and you want to take court proceedings you must do so within the United Kingdom.
11.6       The headings in these Conditions are for convenience only and will not affect their interpretation.
© 2014 SafeBuy Services Ltd v3.4 For Lifestyle & Heritage Co.. Safebuy Terms and Conditions are Approved by the Office of Fair Trading
0 Items


Welcome guest,