If you have an item you wish to return, please email firstname.lastname@example.org noting your order number, and request for an exchange, or refund. We will take care of
things during business hours, Mon-Fri, with instructions and information.
Please note, sale items are treated as a 'normal' return, too.
It's that time of the year! For your convenience, you may now return your item up until 30th January 2019, or within 28 days, whichever is longest.
Super-easy, Hassle-free Returns, Including Free Collect & Exchange
We have a consumer-friendly returns policy, which is vetted and approved by Safebuy, which is, in turn, approved
by the Office of Fair Trading and Trading Standards.
Hassle-Free Returns & Free Collections:
We've also gone to great lengths to remove the hassle from returns, making online shopping that bit more satisfying! We
offer free domestic returns-for exchange on all UK orders within 28 days...
No-cost to you:
If you are returning an item for an exchange, we cover the cost of delivery or arrange a collection at a time to suit you.
If you are returning an item for a refund, because you've changed your mind, you will need to cover the delivery cost; which costs from £2.80 for a small packet at the Post Office.
If you wish, we can arrange a collection and return at a time to suit you for £7.00. Or we can offer you a Collect Plus label for £5, so you can drop this off at a time to suit.
Returns for a refund must include the item in original condition, complete with tags and packaging. While we wish to
make returns easy, it seems fair to request that returns which are damaged, smoke-damaged, or excessively creased
may incur up to a 20% deduction from a refund, or may not be accepted.
- To organise a return, please email email@example.com and we'll do the rest. -
After we receive your email to exchange, we will deem this to be your notification within the 28 day period. Instructions will then be issued along with an RMA number.
Our Returns Procedures
We want to ensure that shopping with us is a pleasure, and that you are completely satisfied with your purchase. We
realise that shopping online can be difficult, especially in choosing clothing, so we've made it as simple and cost-effective
> If you change your mind:
> If you don't like your item, have changed your mind, or there is a problem, we offer a full 'no quibbles' money back
guarantee within 28 days. If you need to return after 28 days, please let us know- we'll see what we can do for you.
> Our 28 Day Returns Policy and Right to Cancel (Distance selling regulations).
> Right to Cancel: Under European Law, you have 14 days from receipt of an item to cancel your order. We have
extended this to 28 Days. This request must be made in writing by email to firstname.lastname@example.org or letter to
Lifestyle & Heritage Co., 86-90 Paul Street, London, EC2A 4NE
> Lifestyle & Heritage Co. goes beyond the 14 day cooling off period, and allows returns for exchange or refund for up to
28 days from receipt of your delivery. This request must be made in writing as above.
Instructions for return:
Please contact us prior to returning. We will then issue instructions. Returns for a refund must include the item in original
condition, complete with tags and packaging. While we wish to make returns easy, it seems fair to request that returns which
are damaged, smoke damaged, or excessively creased may incur up to a 20% deduction from a refund, or may not be
> Please pack the relevant item securely with its original packaging and send it to us with a copy of your sales receipt.
A quick note with the parcel to explain that you require a refund (or exchange should be inside).
This returns policy does not affect your statutory rights
* If the product returned is not in a reasonable condition and it is clear that no reasonable care has been taken of the
item, we do reserve the right to refuse to accept the item, or deduct up to 20% of the original selling price from the refund
amount. This does not affect your statutory rights.
> Damaged Goods
> Items damaged on receipt must be notified to us within 7 days of your receiving the item. We will arrange a collection
and replacement, or refund.
> Free Domestic Returns for Exchange
> Lifestyle & Heritage Co. will arrange collection of your item, or send pre-paid packaging if you wish to exchange an
item for another within 28 days. This applies if the item is damaged, or if you changed your mind and want to choose
> Faulty items will be collected or pre-paid packaging sent. Again, there is no cost to you. This applies to faults covered
under the manufacturer's warranty.
If an item is faulty:
> Please report the fault to us at email@example.com
+44 (0) 203 4753 226. We will investigate any technical issues for you and arrange collection and repair/replacement.
The policy for Returns Procedures and Refunds applies; please contact us with information on the fault, and we will
advise further action. The customer will be given an RMA number, and the product should be shipped to the address
In the case of returns within manufacturers warranty, Lifestyle & Heritage Co. will pay your delivery costs. In all cases, an
original invoice must be supplied with the goods returned.
For software it is important for you to read the back of the package for compatibility before opening. It is widely accepted
that the majority of "Non-working" software is related to the users hardware configuration and not the software.
Products we're unable to refund or exchange
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