Terms and Conditions
Summary of Key Points
Our terms and conditions are designed to protect our customers, and are approved by Safebuy and the Office of Fair Trading (OfT)
Email / Telephone Contact:
Lifestyle & Heritage Co. will endeavour to reply to your enquiry within 48 hours, up to 6pm each day. Enquiries received after that time will be processed the next business day. You can reach us via the Contact page, by e-mail, or telephone +44 (0) 203 753 226
We are committed to ensuring your absolute privacy in your dealings with us. Therefore, your details will be used only to place and process your order. Outside of this aspect, your details shall not be made known to any other party. In addition, we may get in touch with you, via e-mail, for reasons pertaining to your order. We generally do not conduct e-mail marketing campaigns. Any messages you do receive from us will be wholly beneficial and informative.
We do not send intrusive random marketing e-mails (Spam). We occasionally send out pertinent service update if this is in the interest of our customers.
We conform to the requirements of the Data Protection Act, 1998. We are PCI-DSS approved.
The personal information we hold for the above reasons be held securely in accordance with our internal security policy and the law.
Being PCI-DSS compliant means we satisfy government guidelines on data protection online.
All manufacturers normal guarantees apply. We handle returns under guarantee.
Every product we sell carries at least a 1 year warranty for defects, which we will provide in the absence of a manufacturer's warranty. In many cases, our warranty is longer than the manufacturers!
Returns Procedures and Refunds:
We want to ensure that shopping with us is a pleasure, and that you are completely satisfied with a purchase..
Should any of our products be unwanted you may report this within 28 days for a full refund or exchange for a different item.
We kindly request that you get in touch with us first receive further instructions and so we can expect your item.
Please pack the relevant item securely with its original packaging and send it to us with a copy of your sales receipt slip. You must notify us in writing of your request to cancel within 28 days of your receiving the product(s). Please quote your order number on return packaging. Buyers return products for a full refund at their cost.
Free Returns apply for exchanges:
If you are returning a product for exchange, we will meet the delivery costs of that product.
If you are returning an item for a refund, because you have changed your mind, you will need to cover the cost of return yourself, as a refund will not cover your delivery costs. There are no extra fees.
We cannot accept returns of items personalised or made to your specification; audio/video recordings or software that you have unsealed; items that, by reason of their nature, cannot be returned; perishable goods (e.g. food and flowers), and periodicals/magazines.
If returning an item, it is the customer's responsibility to ensure it reaches us safely.
In the case of exchanges for different products you will be charged for re-delivery.
If you are returning unwanted DVDs, Videos, Computer Software etc for replacement for a different title you will be charged postage and packing for the return of the correct item.
For software it is important for you to read the back of the package for compatability before opening. It is widely accepted that the majority of "Non-working" software is related to the users hardware configuration and not the software.
The policy for Returns Procedures and Refunds applies; please contact us with information on the fault, and we will advise further action. The customer will be given an RMA number, and the product should be shipped to the address advised. If a fault is recorded within 30 days of purchase, the costs of delivery will be refunded. In the case of returns within manufacturers warranty, the customer is liable for delivery costs. In all cases, an original invoice must be supplied with the goods returned.
Loss or Damage:
Goods damaged in transit may be returned for a rull refund, providing items are in stock. Please advise us within 7 days if this is the case. The item will need to be returned as per the terms above.
Claims for missing items or the non delivery of complete orders must be made within 60 days of the despatch date.
Online payments are secured by our contracted third party merchant accounts. These are the safest, most respected processors available online today. Lifestyle & Heritage Co. has no involvement in the processing of card details; all of this information is entered to these systems, encrypted and secured.
Supply of Goods:
It may be, that due to circumstances beyond our control, Lifestyle & Heritage Co. cannot guarantee the supply of goods. The acknowledgment generated to a customer at the point an order is placed is confirmation only of the details given by the customer and is not a formal acceptance of the order. Prices may change at any time or goods may not currently be available. In unusual circumstances, we may not be able to honour the listed price, for example if there was a mistake in pricing to a extreme extent. In this case, we will refund your order. In the unlikely even that stock is incorrect, we will contact you immediately in this event.
An order placed on the website will be acknowledged as received through an 'Order Acknowledgement' sent to your e-mail address. The order becomes confirmed at the point of despatch. If there are any problems with your order, then you will be contacted directly.
Quality of Goods/Fitness for Purpose:
Lifestyle & Heritage Co. sets out to select products of the best quality to be featured on the website. In the event that goods received are found not to be of acceptable quality or fit for the purpose described by the manufacturers they may be returned and a replacement (if requested and available) will be sent; otherwise we will refund your monies in full.
If on arrival your package looks damaged as a result of mis-handling, refuse delivery by the shipping agent. Acceptance of the delivery in a poor state makes it more difficult for us to ascertain liability for damaged goods.
Full Terms and Conditions
As designed by Safebuy, approved by the Office of Fair Trading, accepted and adhered to by Lifestyle & Heritage Co.
To protect your own interests please read the conditions carefully before you order. If you are uncertain as to your rights under them or you want any explanation about them please write, telephone or email our customer queries department (See 'Contact Information') BEFORE you place the order. YOU ARE ADVISED TO PRINT AND RETAIN THESE TERMS FOR YOUR RECORDS.
By placing an Order and purchasing goods from Lifestyle & Heritage Co. you enter into a legally binding agreement with us on the following Conditions. You should read and understand these Conditions because they affect your rights and liabilities.
These are the Standard Terms and Conditions of Sale of ‘Lifestyle & Heritage Co., trading here as ‘Lifestyle & Heritage Co. ’, based at 86-90 Paul Street, London. ("the Seller", "We" or "Us") for certain products as set out in the pages on this site ("the Goods"). Subject to the provisions of Clause 4.2 below, the price of the Goods, the delivery charges and Value Added Tax where applicable is set out on the Order Form.
In accordance with the provisions of the Consumer Protection (Distance Selling) Regulations 2000[a1] , you have the right to withdraw from this transaction. Details of your right to withdraw will be sent to you with the Goods when they are delivered and can be found in Clause 9 below. PLEASE NOTE THAT THE RIGHT TO WITHDRAW FROM THE CONTRACT DOES NOT APPLY IN RESPECT OF ANY AUDIO OR VIDEO RECORDINGS OR COMPUTER SOFTWARE WHICH HAVE BEEN OPENED BY YOU.
THESE CONDITIONS DESCRIBE THE BASIS FOR PURCHASE BY YOU AND SALE BY US OF THE PRODUCTS DESCRIBED ON THIS WEB SITE.
1.1 In these Conditions:
‘Conditions’ means the standard Terms and Conditions of sale set out in this document;
‘Contract’ means the contract for the sale of the Goods;
‘Payment Card’ means the credit or debit card or other payment system chosen by you to be used as the method of payment for the Goods of which you have provided details to us when placing the Order;
'Delivery Area' means the UK and Western Europe
'Goods' which you have ordered including any instalment of the goods or any parts for them which are available for purchase from our Web Site in accordance with the Conditions;
‘Information System’ means a system for generating, sending, receiving, storing or otherwise processing electronic communications;
‘Order’ means any order placed by you with us for the supply of Goods;
‘Order Form’ means the electronic order form completed and submitted electronically by you;
‘Regulations’ means the Consumer Protection (Distance Selling[b2] ) Regulations 2000;
'Web Site' our presence on the world wide web, currently accessible via the address www.lhco.co.uk
1.2 Reference to any statute or statutory provisions shall be deemed to include any statutory modifications or re-enactments thereof or any rules or regulations made thereunder or any enactment repealing and replacing the act referred to.
1.3 Unless the context otherwise requires:-
1.3.1 words importing the singular shall include the plural and vice versa;
1.3.2 words importing the masculine gender shall include the feminine gender and vice versa;
1.3.3 references to persons shall include bodies of persons whether corporate or incorporate.
1.4 Unless the context otherwise requires references to clauses shall be construed as references to clauses of these Conditions.
1.5 Headings are inserted for convenience only and shall not affect the construction or interpretation of these